Service Delivery Policy

This Service Delivery Policy applies to all paid and free services provided by ClearPath, a service of Clearpath Modifications Advisory (ABN 52 745 979 937). It explains how and when our advisory services are delivered, what you can expect following purchase or submission, and what to do if you have not received your service.

ClearPath provides digital advisory services only. Services are delivered electronically through on-screen tools, report downloads, email or customer dashboard access, as applicable to the service purchased or used. We do not provide physical documents, in-person inspections, or on-site advisory services.

This policy covers the following services offered through the ClearPath platform:

• Detailed Weight Distribution Calculator & Report — $29 — Self-service load-position calculations shown on screen, with a printable results summary that can be saved using your browser. No automated advisory report or emailed PDF is included in this product.
• Risk Scan — $49 — Automated assessment covering vehicle setup, payload, axle-load awareness and risk indicators, with a downloadable PDF summary
• Vehicle + Caravan Assessment — $99 — Detailed automated assessment of the vehicle and trailer combination, including payload, GVM, GCM, axle and towball observations
• Complete Vehicle Build Assessment — $149 — Comprehensive automated report covering the complete vehicle, towing setup, modifications, touring loads and build-planning considerations
• Free Tools — Towball Leverage Calculator, Caravan Weight Calculator, and Vehicle & Caravan Weight Check (results appear on screen when sufficient valid inputs are supplied)

Standard products currently offered are automated digital services. Human-review references below apply only to an earlier order or a service expressly agreed in writing; they do not indicate that a new pilot, appointment or personal consultation is available. Existing orders retain the scope and delivery commitments in their confirmation.

Membership access and included features are governed by the selected plan and our Subscription Terms. Membership does not mean that every report includes human review.

ClearPath services are delivered electronically using the method available for the product you purchased:

• On-screen results and downloads — Self-service calculators show results on the website. Where a PDF download is included, use the download option and save a copy for your records.
• Email delivery — Where included, we send the report or a link to access it to the email address associated with your order.
• Dashboard access — Where supported by your service and account, you can view available reports and download options in your customer dashboard. Not every calculator result is saved to an account.

Please provide an accurate email address and check that your inbox can receive our messages. An incorrect address, spam filtering or a full inbox can delay access. Contact us if this happens so we can help locate your order and restore access after confirming ownership.

Retain your payment confirmation and any access link supplied. A payment receipt confirms payment; it is not confirmation that a report has finished generating or that a human review is complete.

Automated timeframes are estimates, not guaranteed deadlines. Generation starts after payment is verified and the required intake information is submitted. PDF preparation, additional information requests and technical issues may take longer. Automated processing can operate outside business hours; human review and support follow business hours.

For an earlier, expressly agreed human-reviewed order, the timeframe starts once payment and sufficient information have been received. If further details are needed or a delay becomes apparent, we will explain the next step and provide an updated estimate. Business days are Monday to Friday, excluding public holidays, using Sydney time (AEST/AEDT). In the event of a platform outage, we will take reasonable steps to notify affected customers and resolve the issue.

If you have not received your advisory report within the expected timeframe, please check the following:

1. Check your spam, junk, or promotions folder for an email from ClearPath
2. Check the results page, supplied access link or customer dashboard available for your service
3. Confirm that the email address you provided at the time of purchase was entered correctly
4. For an automated report, allow up to 30 minutes after successful payment and complete intake submission for processing. Contact us sooner if you see an error or cannot access your purchase. For an earlier human-reviewed order, use the timeframe in your confirmation.

If you have completed the above steps and still have not received your report, please contact us at support@clearpathmodificationadvisory.com.au with your name, email address, and order or payment reference. We aim to respond within 1–2 business days. If resolving the issue takes longer, we will explain what happens next. You do not need to pay again to report a delivery problem.

Where a report has not been delivered due to a fault on our platform, you may be entitled to a refund in accordance with our Refund Policy. Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including applicable consumer guarantees. See the ACCC consumer rights guidance.

ClearPath is committed to providing advisory services with reasonable care and skill. All advisory outputs are:

• Based on the information you supply at the time of submission
• Supported by available manufacturer data and technical references where included in the service; supplied figures are not automatically independently verified
• Generated using our proprietary assessment framework designed for Australian vehicle, towing, and modification advisory

If you believe a material error has occurred in your report, please contact us at support@clearpathmodificationadvisory.com.au with your report details and a description of the concern. We aim to review your concern and respond within 3 business days. If further investigation is needed, we will provide an update.

You acknowledge that ClearPath advisory services do not include:

• Physical vehicle inspections or on-site assessments
• Engineering certification or approval of any modification
• Mechanical inspection or condition assessment
• Roadworthy inspection or safety certification
• Approval from any state, territory or federal road authority

Advisory reports are informational and decision-support documents only. ClearPath is an independent advisory service — not an engineering firm, legal practice, or registered compliance certifier.

For all service delivery queries, please contact:

We aim to respond to service delivery enquiries within 1–2 business days, using Sydney time (AEST/AEDT). Report-error reviews may require the additional investigation described above.